topic Mobile Order in Orders

Mobile Order

Dean163 — Fri, 19 Dec 2025 11:19:59 GMT

Ordered a orange iPhone 17 plus 128gb I think took my upfront payment but I have not had anymore info and when I try and track my order it says something went wrong.

Re: Mobile Order

Schockwave — Fri, 19 Dec 2025 11:25:56 GMT

Hello @Dean163 ,

Welcome to the community,

The payment should be pending until your order is dispatched, but have you checked your spam/junk folder to see if anything is there?

You will receive notification from DPD once the device has been dispatched, up to the evening before dispatched and another one on the day with a one hour window and a PIN number you give to the driver in order to receive your order.

I would advise you, if you have not already done so to download the DPD app with the same information that EE have.

Re: Mobile Order

Dean163 — Fri, 19 Dec 2025 11:31:20 GMT

Yes I have tried that but nothing on either ee or dpd and nothing in my
spam folder nothing just the email from ordering with details on

Re: Mobile Order

Lesley_W — Fri, 19 Dec 2025 15:42:27 GMT

Hi @Dean163

If you have had a confirmation email, it's likely we're just waiting for stock to dispatch your order.

If you can double check and let me know exactly what you ordered, I'll see what the expected timescales are.

Lesley

Re: Mobile Order

Dean163 — Fri, 19 Dec 2025 16:47:52 GMT

Sorry I got order wrong it is a

iPhone 17 Pro Max 512GB Cosmic Orange

Re: Mobile Order

Peter_W — Fri, 19 Dec 2025 19:07:12 GMT

Thanks, @Dean163.

I've had a check and it looks like we have plenty of stock available for this model.

If it's been more than 48 hours since placing your order, I'd definitely recommend giving our team a call, and they should be able to check things out via your XK order reference number.

I'd also recommend downloading the DPD app and registering with your address, as this should keep you up to date on any inbound parcels too.

Peter