topic Re: Unable to track order in Orders

Unable to track order

KayTay0705 — Wed, 17 Dec 2025 20:48:23 GMT

I ordered an iPad online to pay monthly on Sunday (14th). I received a confirmation email of my order, immediately after but that was 3 days ago and I’ve heard nothing. I’ve tried several times to track my order but it won’t let me and I wanted to ring but there was no option to track an order for tablets/accessories etc. I’m feeling very frustrated! Any update would be very much appreciated.

Re: Unable to track order

Ali_A — Thu, 18 Dec 2025 09:11:18 GMT

Hi @KayTay0705

It sounds like the device you ordered is on a back order- which means we're waiting for stock from manufacturer before it gets shipped out to you.

Can you tell me which model iPad you ordered, as well a the colour and memory size? I can check the expected dispatch times for you. 😊

Ali

Re: Unable to track order

KayTay0705 — Thu, 18 Dec 2025 10:51:22 GMT

Hello.

I ordered a pink iPad A16 and it was 128GB. Would it be quicker if this was ordered to be delivered in store or anything like that? I really need this for work 😊 Thank you!

Re: Unable to track order

Ali_A — Thu, 18 Dec 2025 12:17:42 GMT

Thanks for the details @KayTay0705

Looking at the order history for iPad A16 128GB Pink, stock guidance while placing any orders so far this month is - "Available to order (Expect despatch within 7 days"

You can track your order using the order reference number on our Track Your Order page.

If you haven't done so already I would recommend downloading the DPD app, so that soon as this device is ready to be shipped you will be notified with the tracking details.

Hope this helps!

Ali