topic Re: Iphone 17 Pro Max cosmic orange in Orders

Iphone 17 Pro Max cosmic orange

gazzer1706 — Tue, 09 Dec 2025 15:39:31 GMT

Hi, could you let me know if there is a waiting list for the Iphone 17 Pro Max cosmic orange, as I have not been advised there is an issue with supply during ordering process.

Thanks

Re: Iphone 17 Pro Max cosmic orange

gazzer1706 — Tue, 09 Dec 2025 15:46:56 GMT

Also order tracking does not work, just says timed out immediately

Re: Iphone 17 Pro Max cosmic orange

Peter_W — Tue, 09 Dec 2025 18:28:30 GMT

Welcome to the Community, @gazzer1706 😊

Which storage version have you ordered here, or were you just looking to check stock options in general?

Also if you have an outstanding order, what date did you place this on?

Peter

Re: Iphone 17 Pro Max cosmic orange

gazzer1706 — Tue, 09 Dec 2025 19:16:11 GMT

Hi Peter,

I ordered the 256gb version.

Order was placed on the 8th December , just need an idea when I can expect it please.

Re: Iphone 17 Pro Max cosmic orange

Linzi_H — Wed, 10 Dec 2025 08:29:43 GMT

Hi @gazzer1706

For orders placed on 08/12/2025 for the iPhone 17 Pro Max 256GB Cosmic Orange, you can expect dispatch within 7 days. Once stock is allocated to your order, we'll let you know, and then DPD will be in touch to set your delivery date and time slot. Please download the DPD app, as this is the best way to track your order.

Linzi

Re: Iphone 17 Pro Max cosmic orange

gazzer1706 — Tue, 16 Dec 2025 09:41:53 GMT

Hi,

Its the 16th of December and still no confirmation of dispatch or indeed any communication at all.

Re: Iphone 17 Pro Max cosmic orange

Michael_D — Tue, 16 Dec 2025 11:52:55 GMT

I would recommend giving a our customer service guides so they can look at the order @gazzer1706.

It does show that orders are currently 1-3 days with the oldest outstanding order being from the 15th December. ]

When you speak to the team, they'll check the order has gone through and if it has, what the status is.

If there has been a problem with the order, they can help to put it through again.

Michael

Re: Iphone 17 Pro Max cosmic orange

gazzer1706 — Wed, 17 Dec 2025 12:18:19 GMT

So I spoke to customer services and they said there was no order even though it went through on the application and I was sent emails, this is the second time this has happened and currently I have made 2 up front payments of £30 for orders that have not gone through. and haven't been refunded ( one dating back to the 8th).

I called customer services yesterday after the order failed to go through, the order was put through manually and I was charged £30 plus delivery and I have not been given an order number or emailed any documents. Also the order is not showing on my account.

I should have said that this is a second line I already have a phone with EE.

Re: Iphone 17 Pro Max cosmic orange

Rach_H — Wed, 17 Dec 2025 16:26:39 GMT

Hi @gazzer1706,

I'm sorry to hear that this hasn't been resolved when you've reached out to our team, and I can understand your frustration. We do not have account access here, so it would be best to speak with the team again to get this looked into.

Rach