topic Re: Insurence phone exchange delivery missed in Orders

Insurence phone exchange delivery missed

Adam_russell — Tue, 16 Dec 2025 17:39:01 GMT

Evening. I put in an insurence claim for my Samsung S23 yesterday night with the delivery day being tomorrow, the 17th. I was emailed saying DPD would email me with a time for delivery. I got no email from DPD confirming the time and they turned up today wehen i wasnt home.

The insurence claim summary was i cant use my phone because the screen is broken therfore it is a shock to me if they Text me about the delivery instead of email.

Im stuck as to what to do. I cant ring up as were i am i live by myselfe and cant call EE. Do i put in the insurence claim again ?

Re: Insurence phone exchange delivery missed

Northerner — Tue, 16 Dec 2025 17:43:08 GMT

Hi @Adam_russell

You can check the DPD website.

You'll need to contact your insurers again or maybe go into store.

Thanks

Re: Insurence phone exchange delivery missed

Ali_A — Wed, 17 Dec 2025 10:42:39 GMT

Hi @Adam_russell

If you are not in at the time of the swap, the courier will post a card through your door to let you know they visited. You can then rearrange your swap on the DPD website.

Please have a look at our What happens if I'm not home when DPD try to deliver? on our How insurance replacement devices are delivered page for more information.

Ali