topic Re: Slow dispatch in Orders

Slow dispatch

Beckta97 — Tue, 16 Dec 2025 19:04:17 GMT

Hi, I've early upgraded on Sunday, but haven't had a confirmation of delivery or dispatch yet

It's an iphone 17 pro max in silver

Thankyou

Re: Slow dispatch

Chris_B — Tue, 16 Dec 2025 19:44:19 GMT

@Beckta97 All storage sizes of that colour way state a 7 day waiting time frame.

Re: Slow dispatch

Beckta97 — Tue, 16 Dec 2025 19:48:01 GMT

Is that estimated or will it definitely take 7 days it's currently sat as open sales

Thankyou for the reply

Re: Slow dispatch

Chris_B — Tue, 16 Dec 2025 19:54:59 GMT

@Beckta97 On the EE website it states

Usually despatched within 7 day.

it could take longer because “usually” is a very loose term.

Re: Slow dispatch

Beckta97 — Sun, 21 Dec 2025 13:52:30 GMT

I ordered on the 15th December and it feels like the longest wait, really hoping it is a first come first serve thing

Hang tight hopely we get the dispatch email soon

Re: Slow dispatch

Michael_D — Sun, 21 Dec 2025 15:57:38 GMT

Hi @Beckta97

Devices will be sent out on a first come, first served basis, so you don't need to worry about anyone jumping in ahead of you.

Which colour and storage size did you order?

Michael

Re: Slow dispatch

Beckta97 — Sun, 21 Dec 2025 16:00:10 GMT

This is my order, iPhone 17 pro max silver 256gb

Re: Slow dispatch

Ali_A — Mon, 22 Dec 2025 09:55:03 GMT

Hi @Beckta97

The iPhone 17 Pro Max 256GB Silver has been a very popular choice recently. Dispatch guidance while placing the order on 15th was - Available to order (Expect despatch in 7 days).

We've fulfilled all orders that were placed up to 18th December, so I'd have expected your order to have been processed by now, or in the next day.
It may be worth giving Customer Service a call on 150 from your existing EE phone, or the number found at Contact us | EE, so a guide can check if there has been any reason for a delay on your order.

If you haven't done so already I would recommend downloading the DPD app, so that soon as this device is ready to be shipped you will be notified with the tracking details.

Hope this helps!

Ali

Re: Slow dispatch

Beckta97 — Mon, 22 Dec 2025 09:57:35 GMT

It's on awaiting dispatch on tracking I'll give it will mid day to ring

Thankyou for replying ☺️

Re: Slow dispatch

Carliewds09 — Mon, 22 Dec 2025 10:04:21 GMT

That’s untrue I ordered on the 12th dec and ee have said they have my order but awaiting a phone for me and still no dispatch date.