topic Disgruntled Customer in Orders

Disgruntled Customer

Tarry80 — Mon, 15 Dec 2025 14:51:17 GMT

I upgraded my phone on 5th December. Parcel was sent to DPD. DPD has been holding the parcel citing "EE didn't put a scan and must call to rectify". I have been back and forth eversince. EE says it can't help, DPD says only EE can rectify. Today is the 15th and noone wants to help. Am annoyed. Moving to another service provider.

Re: Disgruntled Customer

Christopher_G — Tue, 16 Dec 2025 10:25:51 GMT

Hi @Tarry80

Welcome to the community.

You've done the right thing in speaking with our Customer Support team, I'm sorry to hear that you haven't managed to get some help with this. If you fill in this complaint form, a dedicated team will look into this to make sure that the correct process is followed, and will contact you directly to discuss it.

Hopefully, they can help you get this sorted. Let us know what happens please.

Chris

Re: Disgruntled Customer

Tarry80 — Tue, 16 Dec 2025 16:24:27 GMT

Hi Chris

I eventually got help from Josh. Kudos to him for taking time to trace back everything and coming up with a solution. Am happy again 😊

Re: Disgruntled Customer

Christopher_G — Tue, 16 Dec 2025 16:26:09 GMT

That's great to hear, I'm so happy Josh was able to help you, @Tarry80

Thank you for coming back to let us know 🙂

Chris