topic Re: Hi my order got cancelled in Orders

Hi my order got cancelled

Therevean — Sat, 13 Dec 2025 10:06:04 GMT

Hi so my order got cancelled and I don’t know the reason for I’m waiting a response thanks

Re: Hi my order got cancelled

Chris_B — Sat, 13 Dec 2025 10:32:19 GMT

@Therevean This public forum has no access to any order information so can’t tell you why the order was cancelled you’ll need to call customer support for that information.

Re: Hi my order got cancelled

Rach_H — Sun, 14 Dec 2025 08:28:07 GMT

Hi @Therevean,

Welcome to the Community!

I'm sorry to hear your order was cancelled, and I can understand your frustration. We do not have account access here on the Community, so we're not able to see the reason for this, but if you give our team a call, they'll be happy to take a look into what has happened.

Rach