Phone not delivered

Waynegoody — Sat, 13 Dec 2025 17:26:54 GMT

DPD driver couldn’t deliver my new phone as I hadn’t received the PIN when he called. Phone seems to be back at the depot but heading back to EE.
what happens next ?

Re: Phone not delivered

Northerner — Sun, 14 Dec 2025 10:39:25 GMT

Hi @Waynegoody

You should receive a text from DPD with the delivery and a note saying they will need a pin.

If the device is on its way back you'll need to wait until it is processed by EE. Just check the DPD app and make sure it is not out for delivery again.

Alternatively speak to EE CS on 150.

Thanks

topic Phone not delivered in Orders

Phone not delivered

Re: Phone not delivered