topic Order sucessful but no update on dispach in Orders

Order sucessful but no update on dispach

Han89xo — Sat, 13 Dec 2025 11:19:37 GMT

Hello I received an email saying order succesful and they would update when dispatched however ive still not heard anything.
If my order was declined would it of been done straight away rather than say successful?
Tried ringing but apparently cannot speak to a human and annoyingly no live chat or email availability.

Re: Order sucessful but no update on dispach

Northerner — Sat, 13 Dec 2025 11:32:48 GMT

Hi @Han89xo

If you cannot check EE order tracking then you'll need to speak to EE CS on 150.

https://ee.co.uk/help/orders

Until dispatch your order maybe cancelled.

Thanks

Re: Order sucessful but no update on dispach

Han89xo — Sat, 13 Dec 2025 11:36:04 GMT

Ive tried to call them but all options dont let me speak to anyone!

Re: Order sucessful but no update on dispach

XRaySpeX — Sat, 13 Dec 2025 11:37:07 GMT

"Successful" doesn't mean "Declined"!

Re: Order sucessful but no update on dispach

Rach_H — Sun, 14 Dec 2025 15:46:49 GMT

Hi @Han89xo

Welcome to the Community!

If you select option 2, then you will not need to use our digital service to connect to the team.

Rach