https://community.ee.co.uk/t5/Orders/Exceeded-pin-attempts-ordering-an-upgrade/m-p/1588668#M90298 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4912303">@nathanjaylewis</a>&nbsp; then you need to call customer support or go to an EE store within in date photo ID.&nbsp;</P> Thu, 11 Dec 2025 08:17:57 GMT Chris_B 2025-12-11T08:17:57Z https://community.ee.co.uk/t5/Orders/Exceeded-pin-attempts-ordering-an-upgrade/m-p/1588628#M90296 <HR /><P>I've been trying to upgrade my phone and EE want to verify me. I can't order the phone because it says I've exceeded the number of pin attempts.</P><P>Please help</P> Wed, 10 Dec 2025 20:24:44 GMT https://community.ee.co.uk/t5/Orders/Exceeded-pin-attempts-ordering-an-upgrade/m-p/1588628#M90296 nathanjaylewis 2025-12-10T20:24:44Z https://community.ee.co.uk/t5/Orders/Exceeded-pin-attempts-ordering-an-upgrade/m-p/1588668#M90298 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4912303">@nathanjaylewis</a>&nbsp; then you need to call customer support or go to an EE store within in date photo ID.&nbsp;</P> Thu, 11 Dec 2025 08:17:57 GMT https://community.ee.co.uk/t5/Orders/Exceeded-pin-attempts-ordering-an-upgrade/m-p/1588668#M90298 Chris_B 2025-12-11T08:17:57Z