topic Re: Awaiting confirmation in Orders

Awaiting confirmation

Paulepsom — Tue, 09 Dec 2025 10:21:15 GMT

I’ve recently upgraded to an iPhone 17 and my order is still awaiting confirmation. It’s been over a week now and still no update. Any idea when it will be available?

Thanks,

Re: Awaiting confirmation

Tommyrd — Tue, 09 Dec 2025 12:01:30 GMT

Exactly the same, they specifically said with in 7 days to me I said it needs to be as I’m away after Wednesday and need it delivered to home

Re: Awaiting confirmation

Debbie_G — Tue, 09 Dec 2025 12:47:56 GMT

Hi @Paulepsom.

Thanks for coming to the community.

I know you'll be keen to get an update on your order.

Please check your Junk/Spam folder for any emails from EE, as these can sometimes drop in there.

If you haven't received any confirmation, please give our team a call. They will be able to check that your order went through correctly and help further.

Debbie

Re: Awaiting confirmation

Ntdfyfy — Tue, 09 Dec 2025 15:44:40 GMT

Exactly the same situation with me. I was told it was in stock and would be dispatched within 3 days. It’s been over a week now and the order is still saying ‘awaiting confirmation’.

Re: Awaiting confirmation

Debbie_G — Tue, 09 Dec 2025 16:35:15 GMT

Hi @Ntdfyfy.

Welcome to the community.

I’m sorry to hear your order has been awaiting confirmation for over a week. If you haven’t received any updates, please get in touch with our team. They’ll be able to check that the order was processed correctly and confirm the current status for you.

Debbie