topic Re: Proof of purchase in Orders

Proof of purchase

Shellbee87 — Fri, 23 Aug 2024 12:34:01 GMT

I need proof of purchase on a contract I had previously

Re: Proof of purchase

Shellbee87 — Fri, 23 Aug 2024 12:32:40 GMT

I need proof of purchase on a contract phone I purchased

Re: Proof of purchase

Schockwave — Fri, 23 Aug 2024 13:08:38 GMT

@Shellbee87 , you will either have to ring customer service or check on your account, you should find proof of purchase there, I would have thought.

Re: Proof of purchase

LeeJohnson7 — Thu, 16 Jan 2025 18:44:07 GMT

I am having the same problem.

Im locked out of my phone. On visiting the Apple account, to unlock they require serial number, IMEI number, where and when you purchased the phone, and PROOF of ownership.

Who keeps receipts anymore? its all digital.

So i too visited EE to find proof of purchase, and now I have to phone this help line. Did I not just mention that im locked out !!. or do i ask a random stranger to use their phone.

EE should have those details on your profile page, and you should be able to request or view them over the web

Re: Proof of purchase

Chris_S — Fri, 17 Jan 2025 09:21:10 GMT

Hi @LeeJohnson7 We can certainly get some proof of purchase sent out for you, we can get that sent as an email, or in the post.

You'd need to speak to one of our guides who can get that arranged.

It's understandable that you'd not be able to call from your phone, but if you pop into one of our stores, you can use a phone in there to call our service team.

If you have the option to call from another phone, you can call on 07953 966 150

You can find a link to our contact us page here

Chris S

Re: Proof of purchase

Schockwave — Fri, 17 Jan 2025 13:32:17 GMT

@LeeJohnson7 , you can also call customer service using something like Skype for free, see my signature.

Re: Proof of purchase

Keyuri — Tue, 09 Dec 2025 08:08:48 GMT

Hey

I want proof of purchase

Re: Proof of purchase

Ritu_D — Tue, 09 Dec 2025 09:32:04 GMT

Good morning @Keyuri

Welcome to the community.

We can absolutely get you proof of purchase sent out either via email or a letter. You will need to Contact Us to speak with one of our agents, they will be able to get this sorted for you.

Thanks

Ritu