topic No update on order in Orders

No update on order

Jimf87 — Fri, 05 Dec 2025 07:18:23 GMT

I ordered a new iPhone 17 on the 30th last month still not dispatched what is going on at EE i could walk into any other phone provider store and take the phone there and then this is ridiculous. I’ve checked my order number and phone is still awaiting confirmation.

Re: No update on order

Chris_B — Fri, 05 Dec 2025 08:17:33 GMT

@Jimf87 awaiting confirmation means you need to call customer support.

Re: No update on order

Jimf87 — Fri, 05 Dec 2025 08:22:01 GMT

11 years with them never had to that b4 called in store to make the process abit easier, order was put through no problem, even had a call from EE to see if I wanted to keep the tablet on I said no let that go just the phone plz , so why was I not asked then . Seems abit long winded switched my other number to o2 few months back had phone sent out in a day

Re: No update on order

Ali_A — Fri, 05 Dec 2025 15:34:07 GMT

HI @Jimf87

The iPhone 17 is recently released so popular models are still on back order.
I can check the expected dispatch times if you can tell me which iPhone 17 model , memory size and colour you ordered?

Ali