topic Missing order in Orders

Missing order

Dan925 — Wed, 03 Dec 2025 20:05:51 GMT

Ordered ps5, EE say shipped. DPD say not yet received.

Can someone please tell me the number and what options I should be choosing to get through to someone regarding orders made as a guest. Every option I choose wants a phone number or just hangs up on me. It’s driving me insane.

Re: Missing order

Matt_124 — Wed, 03 Dec 2025 22:32:56 GMT

Have you checked your order confirmation to see if there are directions there on how to get in touch?

Re: Missing order

Dan925 — Wed, 03 Dec 2025 22:42:04 GMT

Yes of course. It sends me around in circles to the order tracker.

All the phone numbers take you to mobile or broadband support.

Re: Missing order

Ali_A — Thu, 04 Dec 2025 14:59:00 GMT

Hi @Dan925

I know you'll be eager to receive your PS5 as quickly as possible!

Please call the Tech Orders team on the number found at EE Tech Orders | How do I contact you who can check the status of the shipping of your order.

Thanks!

Ali