topic Re: Unsure about a link sent to me about new order in Orders

Unsure about a link sent to me about new order

AndeTempo — Wed, 03 Dec 2025 17:26:19 GMT

[Mod Edit: Image rejected. Contains order number]

Hi all, just went through becoming an EE customer last night for a new contract phone, prepayment was took and everything seemed to be fine but I've received this message today and I'm unsure about the link provides safety, any help please?

Re: Unsure about a link sent to me about new order

bristolian — Wed, 03 Dec 2025 16:56:26 GMT

Did you place a recent order with EE? If so, I don't see what any scammer would have to gain from that message - check whether the order number matches up for proof either way.

Make sure that the link goes to ee.co.uk and not another site.

If you didn't place a recent order, then that's another issue.

Re: Unsure about a link sent to me about new order

XRaySpeX — Wed, 03 Dec 2025 17:26:26 GMT

It's a pukka link on EE's domain.

Re: Unsure about a link sent to me about new order

AndeTempo — Wed, 03 Dec 2025 17:26:45 GMT

Hi, yeah I placed an order last night I'm just wary about clicking links, ee-livechat.sprinklr.com.

The reason I'm asking is I've tried to find this live chat on EEs website but can't find anyway to access it

Re: Unsure about a link sent to me about new order

XRaySpeX — Wed, 03 Dec 2025 17:35:20 GMT

Now the link ee-livechat.sprinklr.com is not on EE's domain, ee.co.uk. That's the diff & how to spot them.

You won't find it on EE's website. It's a direct link for discussing orders. Just type it into a browser. I just did & it asks for the order no. in that text & your name for confirmation.