topic Re: Wrong Colour in Orders

Wrong Colour

TjStores101 — Tue, 02 Dec 2025 18:57:53 GMT

I got a call about an upgrade a few days ago, the new phone and watch have arrived but they’re both the wrong colour. Both should be black but both have come in white/ cream including the watch strap. I don’t mind the phone as it’ll have a case on anyway but I can’t wear the watch, the office has shut what should I do?

Re: Wrong Colour

Chris_S — Wed, 03 Dec 2025 08:16:43 GMT

Hi @TjStores101

I'm very sorry to hear that the wrong colour phone and watch have arrived.

I can imagine it must have been a big disappointment.

I'd recommend giving our team a call so that we can get this rectified for you.

Chris S

Re: Wrong Colour

Chris_B — Wed, 03 Dec 2025 09:14:26 GMT

@TjStores101 EE wouldn’t have called you. A 3rd party seller might of. A scammer would definitely call you. And customer support are open till 9pm midweek. You call them on the number below.