topic Re: No email in Orders

No email

Manuel2002 — Tue, 02 Dec 2025 20:09:26 GMT

Hello ive just bought an iphone 17 with a 120gb data plan i was charged the £30 upfront cost but did not receive a confirmation email or anything.

What shall i do ?

Re: No email

Chris_B — Tue, 02 Dec 2025 20:44:13 GMT

@Manuel2002 Check your spam folder. If nothing has been received by tomorrow give customer support a call.

Re: No email

Ritu_D — Wed, 03 Dec 2025 09:32:34 GMT

Hi @Manuel2002

Welcome to the community.

Thanks for placing an order with EE, I can imagine you are eager to receive your order.
Could you check in your spam/junk mail to see if your confirmation email is in there?
Is the payment showing as pending with your bank?
When a order is placed a payment request is sent to your bank, but the payment wont be taken until the order is processed. Your bank will set the payment aside "Pending" until we take it.
If for any reason the order does not get processed the bank will release the "pending" payment back into your account.

Thanks

Ritu