topic Re: Account billing in Orders

Account billing

Meganlye11 — Tue, 02 Dec 2025 12:07:57 GMT

I declined an delivery but it has been received by ee and my account has been closed and my final bill says £0.00 on my account but we are still trying to charge me £38 even though it has been returned and I have not been refunded the deposit back

Re: Account billing

Chris_B — Tue, 02 Dec 2025 12:51:03 GMT

@Meganlye11 You’ll be refunded around 7-10 days after the returned device has been processed. The bill would have been issued within 1-2 days for the device being sent out for delivery but now has to be processed first a return. EE might have it but it might not of been processed as a return yet. Basically it’s on a shelf waiting to be processed.

Re: Account billing

Michael_D — Tue, 02 Dec 2025 14:26:11 GMT

Hi @Meganlye11

Following on from the advice above from @Chris_B, if the refund is not back with you after 10 days, give our billing guides a call and they'll be able to check the account and see what is happening.

Michael