topic Re: Order tracking Pro Max in Orders

Order tracking Pro Max

Cotly87 — Tue, 25 Nov 2025 09:31:22 GMT

I know there’s tonnes of these but I’ve order a cosmic orange pro max 256gb on 31st October. The tracking page since dispatched since the 20th. But I’ve not heard anything

Re: Order tracking Pro Max

Debbie_G — Tue, 25 Nov 2025 12:24:09 GMT

Hi @Cotly87.

Welcome to the community.

Any orders placed from 27/10/25 for the iPhone 17 Pro Max 256GB Cosmic Orange shows 'Expect dispatch within 28 days.'

DPD will contact you once your device is ready for delivery. If you dont already have the DPD app, I recommend downloading this. It allows you to track your parcel, receive notifications, and manage delivery options easily.

Debbie

Re: Order tracking Pro Max

Cotly87 — Tue, 25 Nov 2025 13:07:42 GMT

Ok so dispatch expected by this Friday. The tracker is just confusing as it states “dispatched” which implies it’s been sent.

Re: Order tracking Pro Max

Debbie_G — Tue, 25 Nov 2025 14:19:30 GMT

Thanks for getting back to me @Cotly87.

The status bar will display your order's progress through each stage, from order confirmation to dispatch. The final section will show an X until your device has been dispatched.

Debbie

Re: Order tracking Pro Max

Cotly87 — Tue, 25 Nov 2025 14:49:06 GMT

Oh yes I can see the cross now. It’s a shame the text actually says dispatched in the text!

Re: Order tracking Pro Max

Cotly87 — Thu, 27 Nov 2025 18:14:40 GMT

It’s a shame this was wrong. The device was sent on the 20th. No texts sent via DPD so missed the deliveries. Need to wait for it to go back to EE and then I can rearrange for a new one to be sent… what a joke.

Re: Order tracking Pro Max

Leanne_T — Fri, 28 Nov 2025 09:06:47 GMT

Morning @Cotly87

I'm sorry you never had any updates from DPD for the delivery.

When the device has been returned and you re-order please download the DPD app and this should show any deliveries that are scheduled for your address.

Thank you.

Leanne.

Re: Order tracking Pro Max

Cotly87 — Fri, 28 Nov 2025 09:14:45 GMT

It would if I was sent the tracking number and security code but I did not receive it last time. Hence why the deliveries were missed.

Re: Order tracking Pro Max

Leanne_T — Fri, 28 Nov 2025 09:20:47 GMT

Hi @Cotly87

Once you have placed a new order, our mobile guides on 150 will help you with any extra details you need. They can also make sure the contact details are all correct for DPD to get in touch.

Leanne.