https://community.ee.co.uk/t5/Orders/iPhone-17-promax/m-p/1585253#M89861 <P><SPAN>I am writing to raise a serious concern regarding my recent order. I placed an order for an iPhone 17 Pro Max, Orange, 1TB on 8th October, with a stated delivery timeframe of 14 days. After two weeks, I went to the store to cancel the tablet that had been offered to me. However, the staff member handling my request acted in an extremely unprofessional manner and, due to a clear lack of product knowledge, cancelled my entire phone order instead of just the tablet.&nbsp;</SPAN><SPAN>I returned to the store on 4th November, where I was reassured that my phone would arrive within 21 days. Today marks the 21st day, yet I have not received any update, notification, or communication regarding the status of my phone.</SPAN></P><P><SPAN>This experience has been extremely disappointing. I have now been waiting almost two months for a device I was originally promised within two weeks, and the continued lack of information or resolution is unacceptable.</SPAN><SPAN>I request immediate clarification on the status of my order and a prompt resolution to this matter.</SPAN></P> Tue, 25 Nov 2025 11:14:08 GMT Ayman11 2025-11-25T11:14:08Z https://community.ee.co.uk/t5/Orders/iPhone-17-promax/m-p/1585253#M89861 <P><SPAN>I am writing to raise a serious concern regarding my recent order. I placed an order for an iPhone 17 Pro Max, Orange, 1TB on 8th October, with a stated delivery timeframe of 14 days. After two weeks, I went to the store to cancel the tablet that had been offered to me. However, the staff member handling my request acted in an extremely unprofessional manner and, due to a clear lack of product knowledge, cancelled my entire phone order instead of just the tablet.&nbsp;</SPAN><SPAN>I returned to the store on 4th November, where I was reassured that my phone would arrive within 21 days. Today marks the 21st day, yet I have not received any update, notification, or communication regarding the status of my phone.</SPAN></P><P><SPAN>This experience has been extremely disappointing. I have now been waiting almost two months for a device I was originally promised within two weeks, and the continued lack of information or resolution is unacceptable.</SPAN><SPAN>I request immediate clarification on the status of my order and a prompt resolution to this matter.</SPAN></P> Tue, 25 Nov 2025 11:14:08 GMT https://community.ee.co.uk/t5/Orders/iPhone-17-promax/m-p/1585253#M89861 Ayman11 2025-11-25T11:14:08Z https://community.ee.co.uk/t5/Orders/iPhone-17-promax/m-p/1585254#M89862 <P>This user discussion forum can have no access to your specific account. You need to raise this with CS.</P> Tue, 25 Nov 2025 11:20:48 GMT https://community.ee.co.uk/t5/Orders/iPhone-17-promax/m-p/1585254#M89862 XRaySpeX 2025-11-25T11:20:48Z