topic Session timeout in Orders

Session timeout

Tarag — Mon, 24 Nov 2025 10:52:10 GMT

I placed an order last night and received confirmation email with xko reference but I've not heard anything since then? I ordered the 17pro in silver. I just want to confirm the order is processed? Thanks

Re: Session timeout

Ritu_D — Mon, 24 Nov 2025 13:29:18 GMT

Hi @Tarag

Welcome to the community.

I can imagine you are eager to receive your order.
You can Track your Order using the xko number.

What size storage did you order? I can take a look at expected delivery times.

Thanks

Ritu

Re: Session timeout

Tarag — Mon, 24 Nov 2025 19:27:07 GMT

When I track my order this comes up. The agent I spoke with said the phone would take 1-3 working days. There was no information on back order

Re: Session timeout

Michael_D — Tue, 25 Nov 2025 09:46:46 GMT

Hi @Tarag

If you let me know which storage size you ordered, I can have a look at the stock guidance to check the dispatch time for sure.

Michael

Re: Session timeout

Tarag — Tue, 25 Nov 2025 10:11:52 GMT

It's 256gb

Re: Session timeout

Peter_W — Tue, 25 Nov 2025 14:43:25 GMT

Thanks @Tarag.

When taking a look at my end, I'm seeing plenty of stock for this model, and we're definitely estimating 1-3 days for delivery.

Occasionally we'll need to check over a few details before online orders are pushed through, but we would usually email if this were the case.

I'd recommend reaching out to our customer care team, and if you quote your XKO reference number, they'll be able to check over everything with the order.

Peter