topic Re: Waiting in Orders

Waiting

Saggy77 — Sat, 22 Nov 2025 19:29:10 GMT

Hey all i ordered my Mrs new iPhone 17 pro max took a week but mines been 2 weeks so far and no order number or anything so cant track it mines a iPhone 17 pro max sliver

Re: Waiting

Chris_S — Sun, 23 Nov 2025 08:42:46 GMT

Hi @Saggy77

Great choice of phone there, I love the look of the new iPhone 17 Pro Max.

Delivery times can vary depending on the model, colour and memory size that you chose.

If you let me know which version you went for, I can take a look at our stock page and give you an idea of the wait time.

Chris S

Re: Waiting

Saggy77 — Sun, 23 Nov 2025 10:12:06 GMT

Hi i ordered 256g sliver

Re: Waiting

Saggy77 — Sun, 23 Nov 2025 10:13:53 GMT

Ordered it on the 6th of November

Re: Waiting

Chris_S — Sun, 23 Nov 2025 11:30:29 GMT

Thank you @Saggy77

I've just checked our stock page, and it states that there was an estimated wait time of 14 days from when you ordered the device.

Although we aim to get the phone to you within the estimated time range, there may be times when the wait time is longer than expected.

We'll try to get the phone out to you as soon as we can.

If you'd like a specific update on your order, you can give us a call and a guide can then take some details and get access to your account.

Chris S

Re: Waiting

Saggy77 — Sun, 23 Nov 2025 12:08:52 GMT

Would call but been deaf would make it hard 😂 even tried to speak to somebody on ee chat in the help part but never get to speak to someone real

Re: Waiting

Chris_S — Sun, 23 Nov 2025 12:25:25 GMT

Oh I see @Saggy77 thanks for letting me know.

We offer options for deaf customers such as text relay and sign language video relay services.

To find out more about those services and how to access them, just head to our Communication support web page.

Chris S

Re: Waiting

Saggy77 — Sun, 23 Nov 2025 16:55:59 GMT

Just want to know what’s happening that’s all ordered mine on the 6th why can’t EE have like a text or whatapps for the hard of hearing if I can remember t mobile was the only one back then who had something like that even had a special traff for us any problems I could text them and they would sort it out for me

Re: Waiting

Chris_S — Mon, 24 Nov 2025 08:43:07 GMT

That's understandable @Saggy77

I'll certainly get your comments fed back as we're always looking for ways that we can further help our customers.

At the moment, we only offer the options that are explained on our Communication support page.

Chris S