topic Re: Im looking for my orfer that i was charged for in Orders

Im looking for my orfer that i was charged for

Donnamarieshaw — Sat, 22 Nov 2025 16:39:27 GMT

I oderd an I phone 17 I was charged £30 ,£30 can you find were it us please it's contact

Re: Im looking for my orfer that i was charged for

XRaySpeX — Sat, 22 Nov 2025 19:18:10 GMT

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

Have you looked at any tracking info you've been given?

Re: Im looking for my orfer that i was charged for

Chris_B — Sat, 22 Nov 2025 19:18:18 GMT

@Donnamarieshaw What model spec, colour and storage size ? And when did you order it Date ?

Re: Im looking for my orfer that i was charged for

Debbie_G — Sun, 23 Nov 2025 10:55:44 GMT

Hi @Donnamarieshaw.

Welcome to the community.

You can check your order status in your EE account or through the EE app. If you aren't able to view or track your order, please get in touch with our team. They’ll be able to check your order and make sure everything is confirmed.

Debbie

Re: Im looking for my orfer that i was charged for

XRaySpeX — Mon, 24 Nov 2025 13:22:27 GMT

Why did I reply about swapping from PAYG to contract a/c's? It doesn't follow from OP. It's as if it belongs to another thread.

Re: Im looking for my orfer that i was charged for

Alex_H — Mon, 24 Nov 2025 17:21:37 GMT

@XRaySpeX Looks like you replied the same message to another thread just before this one, minus the message about checking the tracking so might have been a mistaken copy and paste? Solved: Re: Your account is now closed. - The EE Community

Alex

Re: Im looking for my orfer that i was charged for

XRaySpeX — Mon, 24 Nov 2025 18:06:51 GMT

@Alex_H : It's possible!