topic Re: Parcel Returned in Orders

Parcel Returned

DJohnJones — Sat, 22 Nov 2025 15:37:02 GMT

Dpd attempted my delivery once and now it is being returned to EE. Why is this? Noone has tried to contact us re the delivery

Re: Parcel Returned

Chris_B — Sat, 22 Nov 2025 19:22:34 GMT

@DJohnJones If the item is being returned back to EE unfortunately there is nothing that can be done for a failed delivery, DPD tries two attempts at delivery before it’s returned. Once the return has been processed you’ll be refunded any upfront payment and this will take around 7-10 days. You’ll then have to order again. It’s worth having the DPD app and then you can track any delivery’s that are out for you, you should have got a delivery time slot notification though.

Re: Parcel Returned

DJohnJones — Sat, 22 Nov 2025 19:25:55 GMT

They attempted delivery once not twice? Surely this is a DPD issue and not one for myself?

Re: Parcel Returned

Michael_D — Sun, 23 Nov 2025 10:45:02 GMT

Hi @DJohnJones

As @Chris_B mentioned, you should have received notification of the delivery either by email or text, or in the DPD app if you have that.

As for why the delivery was on attempted once, we really couldn't say here, as we don't have access to your account or order. If you wanted to discuss that, you would need to give our customer service guides a call.

If the phone is on the way back to us, they'd not be able to re-arrange it until the phone is scanned back in the warehouse and the order cancelled.

Michael