topic Re: I pay a iphone but no received cod for delivery and no received my money in Orders

I pay a iphone but no received cod for delivery and no received my money

Zoeira19 — Wed, 12 Nov 2025 14:50:39 GMT

I no reiceived my phone and no received my money

Re: I pay a iphone but no received cod for delivery and no received my money

Ali_A — Wed, 12 Nov 2025 16:43:02 GMT

Hi @Zoeira19

Please give our Customer Service team a call where a guide in the Digital Sales team can check your order went through correctly.
They will be able to give you the order confirmation number, which you can then track on our Track Your Order page.

If the order wasn't completed, they can discuss what additional information we need to manually process the order for you.

Just so you know, the upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank. We'll only complete the payment once the order is processed.
If the order does not get completed we will not take the payment, and your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.

Ali

Re: I pay a iphone but no received cod for delivery and no received my money

Zoeira19 — Sat, 22 Nov 2025 13:00:51 GMT

Several days have passed and I still haven't received any information about my order, I haven't received a tracking number, and I haven't received my money back

Re: I pay a iphone but no received cod for delivery and no received my money

Linzi_H — Sat, 22 Nov 2025 15:21:53 GMT

Hi @Zoeira19

Did you call our team directly so they can check what stage your order is at? If you haven't, please do so when you have the chance, as they'll be able to help further.

Linzi