topic Re: Pro max 17 in Orders

Pro max 17

Badger1984 — Fri, 21 Nov 2025 17:31:10 GMT

Pro max 17 order on Wednesday 19:11:2025

no confirmation took upfront payment straight away. Ive called customer service been told just try to order again see what happens. Im so annoyed as i was moving from o2 heard great things about this company but cant find my order took my money no talk about a refund nothing

didn’t even get sent a message or email to day thanks for your customer order

what do i do

Re: Pro max 17

Badger1984 — Fri, 21 Nov 2025 17:38:13 GMT

Forgot yo say i got my contract plan but thats it

Re: Pro max 17

OmobolanleA — Fri, 21 Nov 2025 20:55:35 GMT

What isbthe customer service number..same problem

Re: Pro max 17

Matt_124 — Fri, 21 Nov 2025 21:11:29 GMT

https://ee.co.uk/help/contact-ee

Re: Pro max 17

Debbie_G — Sun, 23 Nov 2025 10:59:50 GMT

Hi @Badger1984.

Welcome to the community.
I’m sorry to hear you’ve experienced issues with your order. Have you had a chance to check your Spam or Junk folder to make sure no confirmation email is there?

When an upfront payment is taken, this usually shows as pending. If an order isn’t completed, the amount should return to your account within 10 days.

If nothing is showing and the order still can’t be found, I’d recommend reaching back out to our team so they can confirm the status and next steps.

Debbie