https://community.ee.co.uk/t5/Orders/My-money-was-take-but-unable-to-process-request/m-p/1584231#M89717 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2329241">@Jakie180</a>&nbsp; You need to call customer support if the payment was taken and you then got that message&nbsp;</P> Fri, 21 Nov 2025 13:27:42 GMT Chris_B 2025-11-21T13:27:42Z https://community.ee.co.uk/t5/Orders/My-money-was-take-but-unable-to-process-request/m-p/1584212#M89713 <P>I was trying to purchase the apple air pod 4 and checked out. I paid with Apple Pay and my money was taken but the EE screen showed - ‘sorry we are unable to process your request at this time’ - what can I do about this as I don’t want to do it again for to have more money taken</P> Fri, 21 Nov 2025 12:38:17 GMT https://community.ee.co.uk/t5/Orders/My-money-was-take-but-unable-to-process-request/m-p/1584212#M89713 Jakie180 2025-11-21T12:38:17Z https://community.ee.co.uk/t5/Orders/My-money-was-take-but-unable-to-process-request/m-p/1584231#M89717 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2329241">@Jakie180</a>&nbsp; You need to call customer support if the payment was taken and you then got that message&nbsp;</P> Fri, 21 Nov 2025 13:27:42 GMT https://community.ee.co.uk/t5/Orders/My-money-was-take-but-unable-to-process-request/m-p/1584231#M89717 Chris_B 2025-11-21T13:27:42Z