https://community.ee.co.uk/t5/Orders/iPhone-Upgrade-Arrived-Empty-Feeling-Shocked-and-Need-Help/m-p/1584159#M89708 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1591795">@Abe13</a>&nbsp; you need to call and report this back to EE customer support. &nbsp;</P> Fri, 21 Nov 2025 08:16:34 GMT Chris_B 2025-11-21T08:16:34Z https://community.ee.co.uk/t5/Orders/iPhone-Upgrade-Arrived-Empty-Feeling-Shocked-and-Need-Help/m-p/1584121#M89703 <P>My iPhone upgrade was delivered by DPD today, but when I opened the package it only contained an empty plastic tray. There was no phone inside. I’m honestly distressed and shocked by this. I’ve attached a photo for reference.</P><P>Can someone from the EE team please help me with this issue?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WhatsApp Image 2025-11-20 at 12.58.03_8cfdc36b.jpg"><img src="https://community.ee.co.uk/skins/images/65E1B1AB6AB28AF2A9A9B3426D1A0C4D/responsive_peak/images/image_rejected.gif" alt="WhatsApp Image 2025-11-20 at 12.58.03_8cfdc36b.jpg" /></span><BR /><BR />Thanks<BR />Abe</P> Thu, 20 Nov 2025 22:15:46 GMT https://community.ee.co.uk/t5/Orders/iPhone-Upgrade-Arrived-Empty-Feeling-Shocked-and-Need-Help/m-p/1584121#M89703 Abe13 2025-11-20T22:15:46Z https://community.ee.co.uk/t5/Orders/iPhone-Upgrade-Arrived-Empty-Feeling-Shocked-and-Need-Help/m-p/1584159#M89708 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1591795">@Abe13</a>&nbsp; you need to call and report this back to EE customer support. &nbsp;</P> Fri, 21 Nov 2025 08:16:34 GMT https://community.ee.co.uk/t5/Orders/iPhone-Upgrade-Arrived-Empty-Feeling-Shocked-and-Need-Help/m-p/1584159#M89708 Chris_B 2025-11-21T08:16:34Z