topic Re: New monthly phone in Orders

New monthly phone

Gdot_147 — Wed, 19 Nov 2025 12:13:00 GMT

I ordered the iPhone 15 not too long ago and I received a message at 9:00 am saying my order is cancelled which I didn’t do . I also tried to track order but it is not letting me . Any way you can sort this

Re: New monthly phone

XRaySpeX — Wed, 19 Nov 2025 12:15:07 GMT

If it's been cancelled there's nowt to track.

Re: New monthly phone

Chris_B — Wed, 19 Nov 2025 13:31:26 GMT

@Gdot_147 Sounds like you didn’t pass the credit check if this was a device on contract.

Re: New monthly phone

Debbie_G — Wed, 19 Nov 2025 15:04:58 GMT

Hi @Gdot_147.

Welcome to the community.

I’m sorry to hear your order has been cancelled.

If you get in touch with our sales team on 0800 956 6000, they’ll be able to take a look at the order for you and help further.

Debbie