topic Re: Have I been accepted in Orders

Have I been accepted

Tjchurch94 — Tue, 18 Nov 2025 16:26:09 GMT

Hey!

I ordered a new phone contract today and it went all through, did the credit check questions and nothing came back unsuccessful.

I got an email with an order number saying if we need anything will be in touch but also the subject on the email says “please call us to discuss” but doesn’t state why in the actual email.

just a generic order confirmation. Do I call EE then or just wait to hear?

Re: Have I been accepted

Katie_B — Tue, 18 Nov 2025 18:24:25 GMT

Hi @Tjchurch94.

Thanks for coming here.

Does the email asking you to call advise we need further information?

Have you been provided a number to call?

Katie

Re: Have I been accepted

Tjchurch94 — Tue, 18 Nov 2025 20:42:04 GMT

Nope nothing like that

Re: Have I been accepted

Chris_S — Wed, 19 Nov 2025 10:23:51 GMT

I'd recommend getting in touch with us @Tjchurch94 so a guide can access your order and check if we need any further information to process your order.

Chris S

Re: Have I been accepted

Tjchurch94 — Wed, 19 Nov 2025 12:24:46 GMT

Hey!

I called and they said everything is fine currently they dont need any further information as it would state that in the email or I would've gotten a text about

she said to wait a few days maybe

Thanks!

Re: Have I been accepted

Chris_S — Wed, 19 Nov 2025 12:57:08 GMT

That's great news @Tjchurch94

Thank you for keeping us updated.

If there's anything else that you need, just let us know.

Chris S