topic Re: Order email did not arrive in Orders

Order email did not arrive

cigdemkv — Mon, 17 Nov 2025 18:37:28 GMT

Hello, I can't see the product I bought from EE in my orders and I haven't received an email regarding this. I paid with Apple Pay and the money was deducted from my bank. I understand the order will be delivered to me.

Re: Order email did not arrive

Ali_A — Tue, 18 Nov 2025 15:37:21 GMT

Hi @cigdemkv

Which product did you order?

You can contact the relevant team based on the prefix your order number begins with - XKO , EE or SO0, who will be able to check the status of your purchase.

For orders XKO you can call our Digital Sales team

Orders that begin EE it's our EE Electronics and Subscriptions on 0800 0790 062

Or for SO0 please visit EE Store | Contact us

Ali

Re: Order email did not arrive

cigdemkv — Tue, 18 Nov 2025 16:08:41 GMT

Hello
I buy
Apple AirPods 4 White

**** ****

[Mod edit: full name removed. Please do not post personal details in public forums.]

Re: Order email did not arrive

Ali_A — Tue, 18 Nov 2025 15:48:14 GMT

That's great @cigdemkv

Did you buy it outright or as an add-to-plan with your existing EE mobile?

Ali