topic Re: Cant track order and no updates from EE in Orders

Cant track order and no updates from EE

rachelejrose — Tue, 18 Nov 2025 08:26:20 GMT

My upgrade was due, so i ordered a new device and new pay monthly plan to renew my perks. My order was placed online on 12 nov ( Samsung Z fold ). As of today, i have had no delivery and my contract has not been updated so EE have put a price increase on my current contract - which is nice !

When you try to track the order, the tracking system says it has timed out so i can not seen what is going on with my order.

Re: Cant track order and no updates from EE

Ritu_D — Tue, 18 Nov 2025 10:45:04 GMT

Hi @rachelejrose

Welcome to the community.

I am gutted to hear you have not had any update about your order, did you receive a confirmation email with a tracking number?

If you are having difficulties tracking the order online I would suggest Contacting Us to speak with one of guides, who can take a look into this for you.

Thanks

Ritu