https://community.ee.co.uk/t5/Orders/Upgrade-phone/m-p/1582874#M89453 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2487962">@Khodges</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />Is it the <A href="https://ee.co.uk/help/orders/track-mobile-order" target="_blank">online tracker</A> on our website you are trying to use with the reference number found in your confirmation e-mail? If you are not seeing anything there I would recommend giving our<A href="https://ee.co.uk/help/contact-ee/track-order" target="_blank"> team a call</A> and they can provide an update on your order.<BR /><BR />Alex</P> Sat, 15 Nov 2025 12:23:50 GMT Alex_H 2025-11-15T12:23:50Z https://community.ee.co.uk/t5/Orders/Upgrade-phone/m-p/1582800#M89431 <P>I upgraded my mobile phone and paid the&nbsp; £30&nbsp; fee and had confirmation email of my new phone&nbsp; but the tracking number does not work and had no&nbsp; emails&nbsp; since and no record of it on my online account any ideas ?&nbsp;</P> Fri, 14 Nov 2025 21:14:13 GMT https://community.ee.co.uk/t5/Orders/Upgrade-phone/m-p/1582800#M89431 Khodges 2025-11-14T21:14:13Z https://community.ee.co.uk/t5/Orders/Upgrade-phone/m-p/1582874#M89453 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2487962">@Khodges</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />Is it the <A href="https://ee.co.uk/help/orders/track-mobile-order" target="_blank">online tracker</A> on our website you are trying to use with the reference number found in your confirmation e-mail? If you are not seeing anything there I would recommend giving our<A href="https://ee.co.uk/help/contact-ee/track-order" target="_blank"> team a call</A> and they can provide an update on your order.<BR /><BR />Alex</P> Sat, 15 Nov 2025 12:23:50 GMT https://community.ee.co.uk/t5/Orders/Upgrade-phone/m-p/1582874#M89453 Alex_H 2025-11-15T12:23:50Z