topic Re: New phone delivery in Orders

New phone delivery

Simples1978 — Thu, 28 Nov 2024 00:03:05 GMT

So, I ordered an upgrade 2 days ago and everything seems to have stalled as far as communication since.

EE tracking says dispatched via DPD, but no tracking info was given.

DPD left a calling card today saying I missed the delivery and they will attempt to deliver again and reminding me I need a PIN to give to the driver.

however, I never received a PIN, I only have the tracking number now as I managed to find that info from the calling card number.

I tried EEs contact us option, told the robot I wanted to speak to someone after it sent me in circles to the vague tracking info I already had. This was at 7.30pm and they said someone would be with me shortly and the online chat ends at 10pm, well I never got a response and I reposted in there in the hope of getting my chat flagged to no avail.

It’s almost certain I’ll be at work when they reattempt delivery and I don’t want to take time off if they won’t give me the phone without the PIN. Any suggestions on what to do next?

thanks in advance

Re: New phone delivery

Chris_B — Thu, 28 Nov 2024 08:26:12 GMT

@Simples1978 if you download the DPD app and create an account you’ll be able to track the delivery there and the pin is also on it. And yes, EE should also be sending you the pin.

Re: New phone delivery

Rastermouse — Fri, 14 Nov 2025 12:21:50 GMT

Hi it was getting delivered to ee shop in Boscombe Bournemouth

Re: New phone delivery

Katie_B — Fri, 14 Nov 2025 14:29:31 GMT

Good afternoon @Rastermouse.

Thanks for coming here.

If you placed an order to your local EE Store the store will notify you once your order is ready for collection.

Katie