topic iPhone 17 delayed order in Orders

iPhone 17 delayed order

Elisesteer1 — Fri, 14 Nov 2025 12:32:40 GMT

I ordered my iPhone 17 pay as you go phone on 31st October and was advised it would be dispatched within 14 days… today is 14 days and still no updates.

I have called EE and been told that it’s not showing any stock is available and can’t see when it’ll be back in stock?

Do I just wait and hope for the best?

Re: iPhone 17 delayed order

Elisesteer1 — Fri, 14 Nov 2025 12:35:43 GMT

Hi Lesley,

I ordered my iPhone 17 on 31st October and was told 14 days… it is 14 days today and I have still heard nothing.

Re: iPhone 17 delayed order

Peter_W — Fri, 14 Nov 2025 15:28:28 GMT

Good afternoon @Elisesteer1.

Welcome to the EE Community!

Which colour and storage version of the iPhone 17 did you go for here, and did you get a confirmation email with an order tracking number when you first placed this?

Peter

Re: iPhone 17 delayed order

Elisesteer1 — Fri, 14 Nov 2025 17:36:33 GMT

Hi Peter!

It is the black and 258 storage. I received an email when the order was placed which included an order number but haven’t received anything since. The tracking info just reads “awaiting confirmation”

Re: iPhone 17 delayed order

Peter_W — Fri, 14 Nov 2025 18:29:10 GMT

Cheers @Elisesteer1.

We're still estimating 14 days at this point, but our tracker is showing that the oldest outstanding back-order is from yesterday, so that would suggest that most outstanding orders have been fulfilled.

I would definitely recommend getting back in touch with our team, and they'll be able to check your order reference number to make sure everything has gone through as it should have.

Peter

Re: iPhone 17 delayed order

Deb121 — Mon, 17 Nov 2025 09:04:46 GMT

My 14 days are today and I’m not holding my breath

terrible service why say 14 if it’s not going to be

Re: iPhone 17 delayed order

Elisesteer1 — Mon, 17 Nov 2025 10:01:13 GMT

I rang EE on Friday and they told me that there had been an error which means the wait time is longer. Asked for an estimated timeframe and was told a further 1-2 weeks..

Re: iPhone 17 delayed order

Bpatts43 — Mon, 17 Nov 2025 11:28:08 GMT

Generally speaking, how long will it take to get the Iphone 17? mine has been on order 5 days now and was told that I would receive the phone within this time frame. Looking at the comments, I'm not feeling confident.

Can you confirm please?

Re: iPhone 17 delayed order

Peter_W — Mon, 17 Nov 2025 13:39:49 GMT

Welcome to the Community, @Bpatts43.

Which colour and storage version of the iPhone 17 have you gone for here?

Peter

Re: iPhone 17 delayed order

Bpatts43 — Mon, 17 Nov 2025 13:51:35 GMT

Hiya,

I’ve gone for black and the 256gb version. Just concerned I’m not going to have the handset within the 2 weeks quoted. If it goes over this or looks like the order won’t be fulfilled then I’d like to consider an alternative option.

Kind regards,
Ben

[Mod edit - number removed, please don't share any personal information in public]

Re: iPhone 17 delayed order

Peter_W — Mon, 17 Nov 2025 14:21:27 GMT

Thanks @Bpatts43

We're still estimating 14 days on this version, and our oldest outstanding order is from the 6th of November, so everything seems to be on track right now.

If you wanted to discuss alternative options I would recommend getting in touch with our team, but any changes you make would be a brand new order and subject to different timescales.

Peter

Re: iPhone 17 delayed order

Elisesteer1 — Mon, 17 Nov 2025 15:57:32 GMT

@Bpatts43 I would contact EE. My date of order was 31st October for the same phone as you and I have been told as of last Friday to expect to wait another 1-2 weeks.

Re: iPhone 17 delayed order

Bpatts43 — Mon, 17 Nov 2025 17:19:44 GMT

Thank you very much for the heads up! I will do that! Thank you!

Kind regards,
*** *****
***********

[Mod edit: personal details removed. Please do not post information in public forums.]

Re: iPhone 17 delayed order

Bpatts43 — Tue, 18 Nov 2025 11:40:18 GMT

Hi Peter, are there any further updates following our conversation yesterday? What with all the back orders everywhere I have to say I think I want to change my order. I was speaking to my wife who is also in telecoms and provides these handsets to business', apparently Apple cant even get them in to their own UK stores due to lack of availability....? I think there needs to be some solid announcement to let people know. What do you think? What do you advise?

Re: iPhone 17 delayed order

Bpatts43 — Tue, 18 Nov 2025 11:44:09 GMT

Just wondering if anyone has actually received their version of the iphone 17 yet?

Re: iPhone 17 delayed order

Peter_W — Tue, 18 Nov 2025 11:49:54 GMT

Hi again @Bpatts43.

I've had a look at our stock today, and there are some iPhone models with stock availability and shorter estimated waits, so you could absolutely look at amending the order.

Just be aware that this would be seen as a fresh order, so if you were to change model you'd be forgoing your current place in the queue for this version.

If you give our team a call they can give you a full breakdown of the different options available.

Peter