topic Re: I haven’t received an email to confirm order but money has been taken for one of in Orders

I haven’t received an email to confirm order but money has been taken for one of

Mandamother80 — Thu, 13 Nov 2025 16:01:23 GMT

Re: I haven’t received an email to confirm order but money has been taken for one of

Lesley_W — Thu, 13 Nov 2025 18:37:57 GMT

Hi @Mandamother80

Welcome to our community.

I'd recommend checking your junk folder to see if it's made it's way into there in error. If nothing has been sent, I'd recommend reaching out to our customer support team so they can check this for you.

Lesley

Re: I haven’t received an email to confirm order but money has been taken for one of

Mandamother80 — Thu, 13 Nov 2025 19:43:20 GMT

I don’t have confirmation with a tracking number

Re: I haven’t received an email to confirm order but money has been taken for one of

Chris_B — Thu, 13 Nov 2025 21:22:13 GMT

@Mandamother80 You don’t get a tracking number with a confirmation of order these are two separate emails.

You get a confirmation of order when you order ( check your spam folder if you have ordered)

once a device is allocated to you you’ll receive a tracking number.