topic Re: No order update in Orders

No order update

MyrosAn — Thu, 13 Nov 2025 20:32:12 GMT

Hi everyone

Has anyone recently ordered or done an early upgrade for the iPhone 17 Pro Max 256GB (any colour) at the beginning of this month? I keep seeing mixed information and delays, so I’m trying to understand what the real situation is.

If you’ve already received your device, could you please share the date you ordered and the date it arrived?

Also, does anyone know the current estimated delivery times for the 17 Pro Max 256GB on EE?

Any info would be really helpful. Thanks!

Re: No order update

Chris_B — Thu, 13 Nov 2025 21:19:47 GMT

@MyrosAn Blue and silver have a waiting time of 14 days orange has a waiting time of 21 days.

see HERE

Re: No order update

CalW95 — Fri, 14 Nov 2025 03:03:58 GMT

I dont wanna scare you but I ordered 9th October and still haven’t had mine come

I ordered Iphone17 pro max 500GB orange

only just had email saying good news your order is almost ready

Re: No order update

MyrosAn — Fri, 14 Nov 2025 07:06:54 GMT

EE has behaved unprofessionally. They offer sales and upgrades on phone models that they don’t actually have in stock. This is something they should clearly inform customers about before signing any contracts, not after. It’s misleading and causes unnecessary problems.

Re: No order update

CalW95 — Fri, 14 Nov 2025 09:39:58 GMT

Mine was an upgrade too, and I was told early November first week and I’m still waiting mid way through.

im not sure if my lastest update means it’s finally coming soon but I’ve had about 5/6 updates since ordering which happens every 7 days

Re: No order update

Chris_S — Fri, 14 Nov 2025 11:42:53 GMT

Hi @MyrosAn

I'm sorry to hear about your experience with your upgrade.

You can get specific information about your order by giving us a call, and then a guide can take a look at your specific order for you.

If you'd like to make a complaint, you can do so via our online complaints form.

Chris S