topic Re: iPhone 17 pro max orange in Orders

iPhone 17 pro max orange

Nn55ely — Sun, 09 Nov 2025 08:58:35 GMT

Ordered on 20/10 with a delivery of up to 20 days. This is 20 days today and no update on why it’s being delayed. Cosmic orange. What is the estimated time on this now please?

Re: iPhone 17 pro max orange

Northerner — Sun, 09 Nov 2025 09:15:42 GMT

Hi @Nn55ely

Have you checked EE order tracking: https://ee.co.uk/help/orders

You should download the DPD app as well.

Thanks

Re: iPhone 17 pro max orange

Nn55ely — Sun, 09 Nov 2025 09:47:15 GMT

Yes, just the generic, your orders on track emails. Can’t get through on phone to operator and live chat cuts you off when you try that. Poor customer service here for an easy update

Re: iPhone 17 pro max orange

Linzi_H — Sun, 09 Nov 2025 09:57:01 GMT

Hi @Nn55ely

Welcome to the Community.

You shouldn't be facing any issues when calling our team directly, and if you do wish to speak to someone, then I would suggest trying again.
When calling 150, option 1 is our visual service, and the team will arrange a call back, or option 2 will list options to choose from and guide you to the right area to speak with.

Looking at our internal stock information, any order placed on 20/10/2025 for an iPhone 17 Pro Max Cosmic Orange (all storage sizes) will be expected dispatch within more than 28 days.

You won't receive further updates until stock is assigned to your order. From there, you'll be updated directly, and DPD will assign a specific timeslot and delivery date. The best way to track this is using the DPD app, as @Northerner has mentioned above.

As soon as things start to progress, you will be updated as promised. But until that time, our team won't be able to provide any more detail than we have here.

I hope this helps,
Linzi

Re: iPhone 17 pro max orange

Nn55ely — Sun, 09 Nov 2025 10:45:55 GMT

It was up to 20 days when I ordered. If this increased then you should be notified. It’s the lack of communication here that is the issue.

Re: iPhone 17 pro max orange

Linzi_H — Sun, 09 Nov 2025 10:50:57 GMT

I'm sorry for any confusion here @Nn55ely. Looking at the stock information, we haven't had any timescales of 20 days for this device. When you ordered, the guidance states more than 28 days.

There is no further communication as your order is pending stock. Once stock is assigned, then further updates will follow about your delivery. Until this point, there are no further updates we can provide.

Linzi

Re: iPhone 17 pro max orange

MNB1991 — Sun, 09 Nov 2025 22:52:44 GMT

I ordered mine on 19/102025 was told 28 days but now it’s 21 days so if it’s 21 days ordering today that means anyone who ordered when it was 28 days should be getting it sooner. It literally says online 21 days now.

Re: iPhone 17 pro max orange

Nn55ely — Thu, 13 Nov 2025 14:44:30 GMT

Do you have any info yet, what order date are getting there phones now. I ordered on the 20/10

Re: iPhone 17 pro max orange

MNB1991 — Thu, 13 Nov 2025 15:18:19 GMT

Cancelled my order mate, went to Apple ordered through 24 month installments there same phone and storage, it’s coming tomorrow.

phone carriers have been a nightmare with this. I recommend doing the same as no one at EE has a clue what’s going on they just keep saying “it’s an open order” “your get an email from DPD”

Re: iPhone 17 pro max orange

Nn55ely — Thu, 13 Nov 2025 15:27:05 GMT

What order dates are getting their deliveries please

Re: iPhone 17 pro max orange

MNB1991 — Thu, 13 Nov 2025 16:20:49 GMT

I wouldn’t know I don’t work for EE.