topic Re: Do I need to contact EE or has my order been placed? in Orders

Do I need to contact EE or has my order been placed?

mollyyyyn04 — Sat, 28 Dec 2024 22:54:54 GMT

Hello, I've just placed an order for a contract phone and then received an email that is subjected "Your EE order: Please call to discuss" but then in the actual email it doesn't say I have to contact them at all and actually says "Thanks, we've got your order, we'll begin to work on it straight away". Does this mean my order has been accepted or do I still have to contact the discuss?

[Mod edit: Image rejected as it contained personal information, such as your order number]

Re: Do I need to contact EE or has my order been placed?

Chris_B — Sat, 28 Dec 2024 21:32:30 GMT

@mollyyyyn04 You need to call customer support or the order will not be processed.

Re: Do I need to contact EE or has my order been placed?

mollyyyyn04 — Sat, 28 Dec 2024 21:34:08 GMT

But in the actual email it doesn't state this at all? I've seen other forums where it says on other people's emails that they need to contact because EE needs a few more details, but on my actual email it doesn't tell me to do that at all and tells me that they have my order and are working on it straight away?

Re: Do I need to contact EE or has my order been placed?

Matt_124 — Sun, 29 Dec 2024 02:16:28 GMT

I would recommend calling as a precaution.

Re: Do I need to contact EE or has my order been placed?

K_Battig — Tue, 31 Dec 2024 14:43:49 GMT

Hi, did you manage to get hold of the right the department? I've just had the same email, subject heading asking to call to discuss but the email contents are just confirmation details, I've tried ringing but the options lead me round and around and not sure which department i should try to speak too.

Thanks

Re: Do I need to contact EE or has my order been placed?

Peter_W — Tue, 31 Dec 2024 16:27:27 GMT

Good afternoon @K_Battig.

Thanks for reaching out to us here on the Community!

Was it an order for a contract phone that you've placed too?

Please don't share this in public, but did you get an order reference number starting with XK?
What number have you been calling when trying to speak with our team too?
Peter

Re: Do I need to contact EE or has my order been placed?

mollyyyyn04 — Tue, 31 Dec 2024 17:00:45 GMT

No! They just sent me a text the day after saying your order has been cancelled. Ridiculous.

Re: Do I need to contact EE or has my order been placed?

Michael_D — Wed, 01 Jan 2025 10:22:35 GMT

I would recommend giving our team a call @mollyyyyn04. They can check what happened with the order and see if they can place it again for you over the phone.

Michael

Re: Do I need to contact EE or has my order been placed?

SkyStorey — Sun, 09 Nov 2025 23:11:38 GMT

I have received the same email if you have any luck please let me know thank you x

Re: Do I need to contact EE or has my order been placed?

Alex_H — Mon, 10 Nov 2025 09:09:52 GMT

Hi @SkyStorey,

Welcome to the EE Community

If you have received the same e-mail regarding your order, please give us a call with your order number so one of our guides can check the details of your order and confirm if anything else is needed to help process it.

Alex