topic Re: iPhone 17 pro max ordered on 20th October in Orders

iPhone 17 pro max ordered on 20th October

Jessygirl21 — Tue, 04 Nov 2025 18:40:47 GMT

Hiya I ordered a iPhone 17 pro max in deep blue on October 20th and I was just wondering when it will actually arrive as at the moment I am currently on my old plan which has been paid of and still paying for same one 😕 I’m due to go on holiday in 9 days and I was hoping it would turn up before I went away if any of ur ee customer service people have anymore information for me it would be really appreciated thankyou xx

/Jess

Re: iPhone 17 pro max ordered on 20th October

Michael_D — Wed, 05 Nov 2025 08:12:03 GMT

HI @Jessygirl21

Welcome to the community.

I know you'll be keen to get your hands on your new phone before you go away.

If you let me know which storage size you have ordered, I can have a look at the estimated dispatch times for you.

Michael

Re: iPhone 17 pro max ordered on 20th October

Leewj12 — Wed, 05 Nov 2025 13:38:03 GMT

I ordered the pro max silver 256gb on the 9th of october. Have only recieved the order placed message. Any updated for this model?

Re: iPhone 17 pro max ordered on 20th October

Jessygirl21 — Wed, 05 Nov 2025 13:40:37 GMT

Hi I have recieved a dpd message last night with my pin and my new plan has
started so should be here tomorow or next day thankyou so much for the
reply xx

Re: iPhone 17 pro max ordered on 20th October

Michael_D — Wed, 05 Nov 2025 13:42:00 GMT

I'm glad to hear it is on the way @Jessygirl21.

Enjoy the new phone 🙂

Michael

Re: iPhone 17 pro max ordered on 20th October

Michael_D — Wed, 05 Nov 2025 13:46:58 GMT

Hi @Leewj12

That model was showing a dispatch time of more than 28 days at the point you had ordered it, but when I've looked now it is showing as estimated dispatch within 14 days for orders placed today so looks like there may be stock due soon.

We can't see how many orders are ahead of yours, or the amount of stock coming in, but they will be dispatched on a first come, first served basis.

When your phone is on the way, you'll get a text or email from DPD, or notification in the DPD app if you have that, to let you know when to expect delivery.

Michael

Re: iPhone 17 pro max ordered on 20th October

Leewj12 — Wed, 05 Nov 2025 13:49:00 GMT

First come first serve? There are people that ordered the exact same device after me that have received theirs

Re: iPhone 17 pro max ordered on 20th October

Reeceives — Wed, 05 Nov 2025 15:48:41 GMT

Hello, congrats on finally getting notified about your delivery!

If you don't mind me asking, do you know how long you was told dispatch would be when you ordered? As I've ordered the exact same as you on the 1st November and was told up to 2 weeks for delivery so just want to see if the timescale EE give us are accurate

Re: iPhone 17 pro max ordered on 20th October

Dobbindonkey — Thu, 06 Nov 2025 06:52:30 GMT

Morning, I ordered mine 31st October and I havent had any communication since confirming my email. How do I get an update as the online tracking service doesnt work? Thanks

Re: iPhone 17 pro max ordered on 20th October

Katie_B — Thu, 06 Nov 2025 07:56:37 GMT

Morning @Dobbindonkey.

Timescales vary depending on the colour, memory size and model you ordered.

If you could provide me with what device you ordered I would love to see if I can provide you with a timescale.

Katie

Re: iPhone 17 pro max ordered on 20th October

Dobbindonkey — Thu, 06 Nov 2025 09:18:59 GMT

General

Thanks Katie,

As follows:

IPhone 17
256GB Black

Mod edit: [Please don't post personal information on the community].

Re: iPhone 17 pro max ordered on 20th October

Katie_B — Thu, 06 Nov 2025 09:51:08 GMT

Thanks for confirming @Dobbindonkey.

At the point of order the delivery timescale was to expect despatch within 14 days.

You should be hearing from us soon.

Katie 🙂

Re: iPhone 17 pro max ordered on 20th October

Kaykay2002 — Thu, 06 Nov 2025 21:02:21 GMT

Hi I ordered my iPhone 17 pro deep blue 256gb on Saturday the 1st November and have received no update. Could you please take a look and let me know what the timescale is?

Re: iPhone 17 pro max ordered on 20th October

Reeceives — Thu, 06 Nov 2025 21:18:19 GMT

Hello, I ordered the exact same as you on the same day and Im currently waiting for an update, but a couple people on here that ordered the same as us just a day before us (31/10) received their DPD text tonight, so fingers crossed we get our update in next day or two 🤞

Re: iPhone 17 pro max ordered on 20th October

Michael_D — Fri, 07 Nov 2025 08:09:02 GMT

Hi @Kaykay2002

Welcome to the community.

The estimated timescale for that model was 14 days when you ordered.

It is showing the oldest outstanding order is from 30th October, so hopefully it won't be much longer for you.

Michael

Re: iPhone 17 pro max ordered on 20th October

Reeceives — Fri, 07 Nov 2025 08:14:14 GMT

Hi Michael,

I've noticed a couple people who ordered the same model and colour us just a day before our order date on the 31/10, and they received their DPD text yesterday, so is it same to assume we would receive ours if we ordered on 1/11?

Thnaks Reece

Re: iPhone 17 pro max ordered on 20th October

Michael_D — Fri, 07 Nov 2025 08:18:18 GMT

I couldn't say when you would get it @Reeceives, as we don't have anyway of seeing how many orders are ahead of yours or when stock arrives, just the timescales and the oldest outstanding order date.

When there is stock for your order, you'll get the same DPD text or notification in the DPD app if you have that.

Michael

Re: iPhone 17 pro max ordered on 20th October

Reeceives — Fri, 07 Nov 2025 09:47:50 GMT

Hello, have you recieve your text from DPD yet as a couple people who ordered a day before us have received their texts last night and getting their devices today?

Re: iPhone 17 pro max ordered on 20th October

Reeceives — Fri, 07 Nov 2025 09:48:11 GMT

Okay, thankyou Michael

Re: iPhone 17 pro max ordered on 20th October

Kaykay2002 — Sun, 09 Nov 2025 18:42:45 GMT

Hi it’s been 8 days and I still have no received an update for the iPhone 17pro deep blue 256gb please can you check again what the timescale is