topic Re: Random cancellation in Orders

Random cancellation

Vrayon122 — Fri, 07 Nov 2025 08:32:36 GMT

I am so annoyed words cannot describe . I ordered a phone last night with a contract and woke up this morning to a random cancellation text message without an explanation . I ordered this new phone and sim because mine does not work anymore so I can’t even call them to sort this mess out

Re: Random cancellation

bristolian — Fri, 07 Nov 2025 08:41:40 GMT

EE-CS are available on 07953 966150 from any working phone - it need not be an EE one or a mobile.

Re: Random cancellation

Vrayon122 — Fri, 07 Nov 2025 08:44:37 GMT

I do not have a working phone!!

Re: Random cancellation

bristolian — Fri, 07 Nov 2025 09:07:07 GMT

Perhaps find a friend or relative whose phone you can borrow to make the call.

A web-calling app may be another option.

Re: Random cancellation

Peter_W — Sat, 08 Nov 2025 10:46:24 GMT

Good morning @Vrayon122.

Welcome to the Community!

There will definitely be a reason that this was cancelled, but if you speak with our digital sales team they'll be able to check the order, confirm what has happened, and when possible help you get this re-ordered.

Like @bristolian has mentioned here, if you can borrow a phone from someone else, you can reach us from any network on 07953966150.

Alternatively if this isn't possible, you can also visit one of our retail stores, and they can help connect you with our team from there,

Peter

Re: Random cancellation

Vrayon122 — Sun, 09 Nov 2025 07:18:37 GMT

I got it sorted out and reordered

Re: Random cancellation

Linzi_H — Sun, 09 Nov 2025 11:26:01 GMT

It's great to hear that you've managed to get this all sorted out @Vrayon122

Linzi 😊