topic Re: When is my new phone due to be delivered, I received the Apple Watch but no phon in Orders

When is my new phone due to be delivered, I received the Apple Watch but no phon

Donhew — Tue, 04 Nov 2025 16:54:08 GMT

When is my new phone due to be delivered

also the upfront payment has been paid twice can I have one refunded

Re: When is my new phone due to be delivered, I received the Apple Watch but no phon

Chris_S — Wed, 05 Nov 2025 09:41:07 GMT

Hi @Donhew

Welcome to the EE Community.

What was the make, model, colour and memory size of the phone that you ordered?

It's tough to say why you were charged twice as an up-front payment.

If you still had time left on your line, there may have been an upfront charge to buy out of your previous line, as well as an upfront charge for your phone.

If you'd like to gain clarity on those charges, I'd recommend giving us a call so that a guide can take some details and get access to your account.

Chris S

Re: When is my new phone due to be delivered, I received the Apple Watch but no phon

Donhew — Thu, 06 Nov 2025 18:20:37 GMT

Can anyone help as I have received my new watch to link to my new iPhone,
but I haven’t received my new iPhone seems pointless

Re: When is my new phone due to be delivered, I received the Apple Watch but no phon

Michael_D — Fri, 07 Nov 2025 08:32:33 GMT

Hi @Donhew

We don't have access to your account to see exactly what is happening with your order, but I can check the stock to see if there are any delays and the estimated timescale.

Which model, including colour and storage size have you ordered?

What date did you place the order?

Michael

Re: When is my new phone due to be delivered, I received the Apple Watch but no phon

Donhew — Fri, 07 Nov 2025 10:02:37 GMT

Hi from EE. A new document for your iPhone 17 Pro 256GB Cosmic Orange
device agreement is now available. Log in to ee.co.uk/go/login to view it.
Thanks.

Re: When is my new phone due to be delivered, I received the Apple Watch but no phon

Michael_D — Fri, 07 Nov 2025 10:27:24 GMT

That document will be for the device part of your Flex Pay plan @Donhew.

If you let me know what date you placed the order, I'll look at the stock for the expected dispatch time.

Michael