topic Re: Order tracking in Orders

Order tracking

Profile closed — Thu, 06 Nov 2025 08:23:24 GMT

Hello Team,

My name is Wei and my order number is xko3*********, placed on 29 October 2025.

I would like to confirm whether I will receive a new sim card for the update I have recently made to my monthly sim-only contract.

Thank you.

[Mod Edit: Details removed. Please don't post personal information in public forums. ]

Re: Order tracking

Northerner — Thu, 06 Nov 2025 07:08:16 GMT

Hi @

You'll need to speak to EE CS on 150 if you are looking for tracking.

Thanks

Re: Order tracking

Ali_A — Thu, 06 Nov 2025 08:33:29 GMT

Hi @Wei_31383

When you update your number to a new SIM only plan, you usually continue on the existing SIM card you have, unless you specifically request a new SIM card.

We won't be sending a new SIM card if you have only updated to SIM-Only contract, however, the change generally takes place on the day you placed the order.

We send a text message confirmation when your new plan has started. You can also check this through your EE app or by logging into you online account.

Hope this helps!

Ali