topic Re: I placed an order but they said to call to discuss in Orders

I placed an order but they said to call to discuss

Chloealex96 — Wed, 05 Nov 2025 13:09:34 GMT

I ordered a phone and they took the upfront cost, I can’t seem to get through to anyone, im using my partners phone and he’s already with ee, is there a way to get through to customer services without it being with his account? @Membership10

Re: I placed an order but they said to call to discuss

Chris_B — Wed, 05 Nov 2025 13:12:17 GMT

@Chloealex96 you can call customer support on any phone with this number 07953 966 150

Re: I placed an order but they said to call to discuss

Chloealex96 — Wed, 05 Nov 2025 13:24:18 GMT

I have tried those numerous but because my partners phone is already with ee its only options about his account I can't get through to speak to anyone?

Re: I placed an order but they said to call to discuss

Lesley_W — Wed, 05 Nov 2025 17:47:00 GMT

Hi @Chloealex96

Welcome to our community.

If you are calling from your partners phone, when you get through to a guide they can disregard the number you are calling from and look at your account instead.

Hope you get sorted.

Lesley