https://community.ee.co.uk/t5/Orders/Phone-order/m-p/1580310#M88927 <P>The store would know if your collection is there or not if you gave them a call:&nbsp;<A href="https://ee.co.uk/store-finder" target="_blank" rel="noopener">https://ee.co.uk/store-finder</A>&nbsp;</P><P>They will however not be able to track it or access your account to check the status, you would need to contact Customer Services for this.</P> Wed, 05 Nov 2025 15:56:51 GMT Matt_124 2025-11-05T15:56:51Z https://community.ee.co.uk/t5/Orders/Phone-order/m-p/1580299#M88919 <P>New to EE from O2 I ordered a phone to collected from store on Friday morning. It has been 3 days and it just says dispatched has not updated in 2 days. How could I find out when I can collect?&nbsp;</P> Wed, 05 Nov 2025 15:43:54 GMT https://community.ee.co.uk/t5/Orders/Phone-order/m-p/1580299#M88919 NatashaWD 2025-11-05T15:43:54Z https://community.ee.co.uk/t5/Orders/Phone-order/m-p/1580310#M88927 <P>The store would know if your collection is there or not if you gave them a call:&nbsp;<A href="https://ee.co.uk/store-finder" target="_blank" rel="noopener">https://ee.co.uk/store-finder</A>&nbsp;</P><P>They will however not be able to track it or access your account to check the status, you would need to contact Customer Services for this.</P> Wed, 05 Nov 2025 15:56:51 GMT https://community.ee.co.uk/t5/Orders/Phone-order/m-p/1580310#M88927 Matt_124 2025-11-05T15:56:51Z