https://community.ee.co.uk/t5/Orders/Now-phone-ild-phone-getting-sent-back/m-p/1579950#M88855 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1415903">@Timtim789</a>&nbsp; You need to call customer support about this. &nbsp;You shouldn’t get the returns package until you’ve got the new device.&nbsp;</P> Tue, 04 Nov 2025 14:03:18 GMT Chris_B 2025-11-04T14:03:18Z https://community.ee.co.uk/t5/Orders/Now-phone-ild-phone-getting-sent-back/m-p/1579906#M88848 <P>Hi I've had my returns pack sent out and still waiting for new phone to be sent but just had a text saying saying final warning to send back old phone&nbsp; or else I won't qualify for trade in discount .</P> Tue, 04 Nov 2025 12:39:36 GMT https://community.ee.co.uk/t5/Orders/Now-phone-ild-phone-getting-sent-back/m-p/1579906#M88848 Timtim789 2025-11-04T12:39:36Z https://community.ee.co.uk/t5/Orders/Now-phone-ild-phone-getting-sent-back/m-p/1579950#M88855 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1415903">@Timtim789</a>&nbsp; You need to call customer support about this. &nbsp;You shouldn’t get the returns package until you’ve got the new device.&nbsp;</P> Tue, 04 Nov 2025 14:03:18 GMT https://community.ee.co.uk/t5/Orders/Now-phone-ild-phone-getting-sent-back/m-p/1579950#M88855 Chris_B 2025-11-04T14:03:18Z