topic Re: Ordered on 28 October no update in Orders

Ordered on 28 October no update

Simone2812 — Sat, 01 Nov 2025 11:58:20 GMT

The tracking isn’t working either it keeps saying it’s ’timed Out’

Re: Ordered on 28 October no update

Northerner — Sat, 01 Nov 2025 13:20:59 GMT

Hi @Simone2812

If EE tracking is not working then you'll need to speak to EE CS on 150.

Thanks

Re: Ordered on 28 October no update

Ali_A — Sat, 01 Nov 2025 15:11:19 GMT

Hi @Simone2812

As you're seeing a TimeOut error your order may not have been completed. Please give our Customer Service team a call where a guide in the Digital Sales team can check your order went through correctly.

If the order couldn't be processed, the team can discuss what additional information we need to manually complete it for you.

Ali