topic Re: Pay monthly sim in Orders

Pay monthly sim

Collywobbles80 — Thu, 30 Oct 2025 15:18:11 GMT

I signed up for a pay monthly sim on Tuesday night and received a message at the end of the order saying we need to confirm more details and they would call within 48hrs. However I also received an email saying successful order and they are processing it.
I’ve not had any further emails or any contact from them as yet. Has anyone else had the same?

Re: Pay monthly sim

Alex_H — Thu, 30 Oct 2025 18:08:58 GMT

Hello @Collywobbles80,

Thanks for visiting the EE Community

Did you receive the successful order e-mail after you had the one about needing to contact us? If so it does sound like our digital sales team have been able to process it ok.

But if you wanted to double check you can give us a quick call and one of our guides can check the order and make sure everything is ok.

Alex

Re: Pay monthly sim

Collywobbles80 — Thu, 30 Oct 2025 20:15:07 GMT

Hi the email came through pretty much just after I placed the order.
I will give them a call tomorrow. Thank you

Re: Pay monthly sim

Leanne_T — Fri, 31 Oct 2025 11:21:24 GMT

Morning @Collywobbles80

Thanks for coming back to us.

The team will get everything checked over for you when you call and make sure the SIM card is on it's way 🙂

Leanne.

Re: Pay monthly sim

Collywobbles80 — Fri, 31 Oct 2025 14:57:37 GMT

Thanks.
I rang this morning at 8.30 and they advised that team was very busy and someone will call be back this afternoon. At the minute I’m still waiting for a call… still no update?

Re: Pay monthly sim

Leanne_T — Fri, 31 Oct 2025 15:27:23 GMT

Hi @Collywobbles80

Thanks for coming back to me.

I'm sorry you've not a had a call back yet and no updates.

We have no account access on the community to check the order and I would suggest giving the team another call this afternoon to see if they can check this for you.

Leanne.