https://community.ee.co.uk/t5/Orders/iPhone/m-p/1578702#M88661 <P>did you order online or over the phone? I ordered online yesterday and received confirmation email but was also asked to call and discuss it. I did that and they told me it hadnt actually gone through successfully despite it taking the money out of my account. She told me id get a refund for that order and we did it again over the phone. I haven't received confirmation nor can track the order yet but I have been re assured by various EE staff that my order was successful so im kind of just trusting the process. But all staff i have communicated with over the phone have been really helpful so might be worth giving them a call just to check</P> Wed, 29 Oct 2025 23:35:51 GMT kcochrane1 2025-10-29T23:35:51Z https://community.ee.co.uk/t5/Orders/iPhone/m-p/1578701#M88660 <P>I ordered a new iPhone but I didn’t receive a order number and cannot track my order but the money was taking out of my account?</P> Wed, 29 Oct 2025 23:26:03 GMT https://community.ee.co.uk/t5/Orders/iPhone/m-p/1578701#M88660 1Lara333 2025-10-29T23:26:03Z https://community.ee.co.uk/t5/Orders/iPhone/m-p/1578702#M88661 <P>did you order online or over the phone? I ordered online yesterday and received confirmation email but was also asked to call and discuss it. I did that and they told me it hadnt actually gone through successfully despite it taking the money out of my account. She told me id get a refund for that order and we did it again over the phone. I haven't received confirmation nor can track the order yet but I have been re assured by various EE staff that my order was successful so im kind of just trusting the process. But all staff i have communicated with over the phone have been really helpful so might be worth giving them a call just to check</P> Wed, 29 Oct 2025 23:35:51 GMT https://community.ee.co.uk/t5/Orders/iPhone/m-p/1578702#M88661 kcochrane1 2025-10-29T23:35:51Z https://community.ee.co.uk/t5/Orders/iPhone/m-p/1578719#M88664 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4884670">@1Lara333</a>&nbsp;</P><P>Check your junk and spam email.</P><P>If nothing you'll need to speak to EE CS on 150.</P><P>Thanks&nbsp;</P> Thu, 30 Oct 2025 06:31:03 GMT https://community.ee.co.uk/t5/Orders/iPhone/m-p/1578719#M88664 Northerner 2025-10-30T06:31:03Z