topic Re: Cancelling an Order in Orders

Cancelling an Order

Isabel242 — Tue, 28 Oct 2025 13:34:26 GMT

I upgraded to the 17 PM online at the beginning of October, I’m sure it originally didn’t say “over 28 days” for the dispatch time. I paid £100 upfront to make the monthly payments cheaper but now my current sim only monthly payments are coming out of the £100 sat on my account.
Is there a way to cancel the upgrade and remain on my sim only plan as I needed a phone sooner than what it’s taking for the 17 to even have any sort of update beyond “ordered” on the tracker let alone be dispatched/delivered.

Re: Cancelling an Order

Chris_B — Tue, 28 Oct 2025 13:50:41 GMT

@Isabel242 I think you’ll find it did say that. As more and more are ordering the knock on effect is having a longer waiting time. Especially if you order today. Yes you can cancel you’ll need to call customer support to do this. You’ll remain on the sim only tariff.

Re: Cancelling an Order

Katie_B — Wed, 29 Oct 2025 08:05:48 GMT

Good morning @Isabel242.

Thanks for coming here.

I am sorry to hear you have not yet received an update on your order.

What colour and memory size did you order? I would love to check the guidance for when you placed your order.

If you still wish to proceed to cancel then please follow the advice provided by @Chris_B and give us a call.

Katie